Privacy Policy

Welcome to i8 Live. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our online casino platform. Please read this policy carefully to understand our practices regarding your personal information and how we handle it.

1. Introduction

i8 Live operates an online casino platform accessible to users in Malaysia, Thailand, Indonesia, and Australia. Our services include a variety of gaming options such as slots, live casino games, sports betting, eSports, and lottery games. This Privacy Policy applies to all users of the i8 Live platform, and it governs the collection, usage, and protection of your personal data.

2. Information We Collect

We collect several types of information to provide and improve our services. This includes:

2.1. Personal Information

Personal information refers to any data that can be used to identify you. The personal information we collect may include:

Name: Your full legal name.
Email Address: To communicate with you and verify your account.
Date of Birth: To ensure you meet the age requirement.
Phone Number: For verification and customer support purposes.
Address: For identification and verification purposes.
Payment Information: Including credit/debit card details, bank account information, and transaction history.

2.2. Non-Personal Information

Non-personal information cannot be used to identify you. This information helps us improve our services and includes:

Browser Information: Type, version, and language.
Device Information: Type, model, and operating system.
Usage Data: Pages viewed, time spent on pages, clicks, and other interactions.
IP Address: To determine your geographic location.

3. How We Collect Information

We collect information through various methods, including:

3.1. Direct Interactions

Registration: Information you provide when you create an account.
Profile Updates: Information you update in your profile settings.
Customer Support: Information you provide when contacting our support team.

3.2. Automated Technologies

Cookies: Small files stored on your device that help us understand your preferences and improve your experience.
Web Beacons: Small graphic images used to monitor the behavior of users visiting our website.
Log Files: Files that record activities occurring on our platform, including your IP address and browsing actions.

3.3. Third-Party Sources

Payment Processors: Information provided by our payment processing partners.
Marketing Partners: Information provided by our affiliates and marketing partners.

4. How We Use Your Information

We use your information for various purposes, including:

4.1. Providing Services

Account Management: To create and manage your account.
Game Participation: To facilitate your participation in our games and betting activities.
Payment Processing: To process deposits and withdrawals securely.

4.2. Improving Services

Personalization: To tailor your experience based on your preferences.
Analytics: To analyze usage data and improve our services.

4.3. Communication

Promotional Offers: To send you promotional materials and special offers.
Customer Support: To respond to your inquiries and provide support.

4.4. Compliance and Security

Legal Compliance: To comply with legal obligations and regulatory requirements.
Security: To detect and prevent fraud and ensure the security of our platform.

5. Sharing Your Information

We do not sell your personal information. However, we may share your data with third parties in the following circumstances:

5.1. Service Providers

We may share your information with service providers who perform functions on our behalf, such as payment processors, marketing agencies, and customer support services.

5.2. Legal Obligations

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, and safety of i8 Live, our users, or others.

5.3. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

6. Data Security

We implement a variety of security measures to protect your personal information. These include:

Encryption: Using SSL encryption to protect data transmitted over the internet.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have certain rights regarding your personal information, including:

8.1. Access

You have the right to request access to the personal information we hold about you.

8.2. Correction

You have the right to request corrections to any inaccurate or incomplete personal information.

8.3. Deletion

You have the right to request the deletion of your personal information, subject to certain legal and regulatory obligations.

8.4. Objection

You have the right to object to the processing of your personal information in certain circumstances.

8.5. Data Portability

You have the right to request the transfer of your personal information to another service provider.

To exercise any of these rights, please contact us using the contact information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us understand your preferences and provide personalized content. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our platform may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

11. International Data Transfers

As an international online casino, your personal information may be transferred to and processed in countries outside of your country of residence. We ensure that such transfers comply with applicable data protection laws and that your information is adequately protected.

12. Children’s Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 21, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision.

14. Acceptance of This Policy

By using our platform, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our services. Your continued use of the platform following the posting of changes to this policy will be deemed your acceptance of those changes.

Conclusion

At i8 Live, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data. By understanding and agreeing to this policy, you can enjoy our online casino services with confidence, knowing that your information is secure. Thank you for choosing i8 Live, and we look forward to providing you with an exceptional gaming experience.